If one broke, you could just return it and get a new one free But one Campbell County, Kentucky man says its not so easy anymore.Gary Galloway loves working on old cars, like the 1967 Plymouth with a 440 V8 under the hood he was tinkering with this sunny afternoon.
Craftsman Power Tools Replacement Parts Free But OneHis tool of choice: Craftsman, because of its lifetime replacement warranty if they ever fail. You could walk into Sears, and pretty much lay it on the counter and they would give you a tool comparable or just exactly like that, he said. So when his socket wrench recently broke, he didnt worry about his local sears in Florence, Kentucky, having recently closed. With Lowes coming on board with Craftsman, I felt relief that I could get a tool replaced if they were to break, Galloway said. But he says he got some bad news at the nearby Maysville, Kentucky Lowes store. ![]() Different tools, different part numbers Problem is, Galloway discovered, that the old tools sold by Sears and the new craftsman tools sold by Lowes are different and have different part numbers. Craftsman Power Tools Replacement Parts Full Lifetime WarrantyCraftsmans warranty page still lists a full lifetime warranty. However it says you must return it to a stocking retail partner, which is confusing since Lowes does not stock identical Sears tools. So we called the Lowes store manager, who told us if they dont have the same model, they are telling people to call Craftsman customer service. Galloways going to try that that now, because the other option is not something he has time to do, even in a fast old Plymouth GTX. A Lowes Corporate Communications spokeswoman, Maureen Wallace, told us Lowes stores should honor the Craftsman Lifetime warranty if we have the product. But due to differences between Sears and Lowes tools that may not always be possible. See full statement below) But the bottom line is if your tool breaks, you may want to call Craftsman customer service first at 888-331-4569, if you dont have a Sears nearby, because you may not always be able to get a replacement at Lowes. FULL STATEMENT FROM LOWES CORPORATE COMMUNICATIONS: we will honor all lifetime warranties no matter where the CRAFTSMAN hand tool was purchased. ![]() If we do not have the product, customers can call the Customer Care Hotline (883-331-4569). This material may not be published, broadcast, rewritten, or redistributed.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |